Take the Acumatica ERP Accounting Journey

High Churn / Low Customer Sat: Business leaders facing high churn and low customer satisfaction encounter significant challenges. These issues can lead to revenue loss, brand reputation damage, and increased marketing costs.

How Acumatica Can Help with High Churn / Low Customer Sat.

• Thrill customers with faster fulfillment, self-service portals, connected commerce storefronts, and native customer support cases. Exceed expectations with project accounting and field service to compliment product sales.
• Automate customer notifications with updates related to service appointments, project changes, or product shipments. Use live dashboards, reports, and notifications to identify and resolve customer issues.

Stagnant or Declining Growth: Business owners face challenges with stagnant or declining growth, struggling to attract new customers, adapt to market changes, and innovate, hindering overall business expansion and sustainability.

How Acumatica Can Help with Stagnant or Declining Growth

• Uncover new business opportunities and improve win rates with embedded marketing automation with configurable sales workflows.
• Access new markets and implement alternative go-to-market strategies with global financials, construction management, project accounting, service management, retail, commerce, and manufacturing applications.

Excessive Costs: Business owners face challenges with excessive costs, impacting profitability. Rising expenses, inefficient processes, and unexpected financial burdens pose hurdles, requiring strategic cost-cutting measures for sustained success and growth.

How Acumatica Can Help with Excessive Costs

• Control costs with budgets and mobile expense approvals. Eliminate infrastructure, maintenance, and administration costs with a holistic cloud business platform with unlimited user licenses.

Poor Process Efficiency: A business owner faces challenges with poor process efficiency, leading to increased costs, delayed operations, and customer dissatisfaction. Addressing these issues is crucial for sustained growth and competitiveness in the market.

How Acumatica Can Help with Poor Process Efficiency

• Eliminate manual data entry and external processes with barcoding, artificial intelligence with machine learning, bank feeds, configurable visual workflows, mobile apps, and Open APIs for connectivity to hold down labor costs.

Lack of Metrics for Stakeholders: A business owner faces challenges due to the lack of metrics for stakeholders, hindering effective decision-making, performance evaluation, and communication of the company’s progress and success to key parties.

How Acumatica Can Help with Lack of Metrics for Stakeholders

• Access real-time data from every part of your business with role-based dashboards, low-code and no-code reporting, and Generic Inquiries for insights stakeholders can rely on.

Low Employee Morale / High Turnover: Business owners face significant challenges with low employee morale and high turnover, impacting productivity and company culture. Addressing these issues requires strategic measures to improve workplace satisfaction, retention and sustained growth.

How Acumatica Can Help with Low Employee Morale / High Turnover

• Arm employees with an intuitive ERP system they enjoy using with automation and multiple education sources including remote training, extensive online help, and an active user community.

Late Shipments Challenges: Businesses face numerous challenges with late shipments, including customer dissatisfaction, potential damage to reputation, increased operational costs, and the risk of losing clients. Timely delivery is crucial for customer satisfaction and maintaining a competitive edge.

How Acumatica Can Help

• Streamline the fulfillment process with automated WMS transactions for picking, packaging, and shipments with wave or batch picking, paperless picking, and prioritized picking queues.
• Allocate stock to orders from sales order entry.
• Identify alternate shipping providers with connected apps.

Stock-Outs and Rush Orders: Businesses face significant challenges with stock-outs, leading to customer dissatisfaction and potential revenue loss. Rush orders strain inventory management, affecting operational efficiency and increasing costs. Balancing stock levels while meeting sudden demand requires strategic planning and robust supply chain solutions to mitigate the impact on overall business performance.

How Acumatica Can Help

• Improve demand forecasts and inventory accuracy with connected inventory optimization applications.
• Use dashboards to identify low stock and set up alerts for stock-outs to avoid costly rush orders.

Labor Issues: Businesses face various labor challenges, including hiring skilled workers, managing labor costs, adhering to labor laws, and addressing employee retention. Balancing workforce needs with budget constraints and navigating evolving regulations adds complexity. Developing effective strategies to attract, retain, and motivate talent is crucial for sustained success in the competitive business landscape.

How Acumatica Can Help

• Empower employees with technology to automate mundane and manual business processes.
• Retain employees with an intuitive business system they enjoy using.
• Grow without adding headcount with automated processes for streamlined warehouse and inventory operations.

Excessive Costs: Businesses often face challenges with excessive costs, grappling with issues like rising operational expenses, unpredictable market fluctuations, and unexpected overheads. Balancing budgets, optimizing resources, and implementing cost-effective strategies become pivotal in overcoming these hurdles and ensuring long-term financial sustainability for the business

How Acumatica Can Help

• Minimize labor costs with automated business processes and hold down carrying costs by eliminating dead stock with improved demand forecasts to reduce stocking levels.
• Discover new supply sources with native purchase order requisition management with vendor bidding.

Quality Issues: Businesses face significant challenges related to quality issues that impact product or service consistency. Ensuring and maintaining high-quality standards is crucial for customer satisfaction, brand reputation, and long-term success in the competitive market.

How Acumatica Can Help

• Implement expiration dates and first-expired-first-out picking for perishable goods.
• Track quality issues back to lot or serial numbers for compliance.
• Leverage the native QMS application to monitor product quality from receipt to shipment and customer returns.

Lack of Transparency: Businesses frequently encounter difficulties stemming from insufficient transparency in supply chain and procurement processes. This lack of clarity can lead to operational inefficiencies, increased risks, and compromised decision-making.

How Acumatica Can Help

• Empower supply chain and procurement leaders with role-based dashboards, interactive reports, flexible inquiries, and automated notifications to monitor metrics in real time with drill-downs to source data.

Website Conversion Rates: eCommerce companies face challenges in optimizing website conversion rates. Overcoming issues like product availability, reliable shipment dates, and shipping options is crucial. Leveraging automation for item substitution and cross-selling/up-selling helps maintain customer engagement and boosts sales.

How Acumatica Can Help

• Leverage item substitution and cross-sell / up-sell automation to keep customers engaged and eager to buy.
• Provide immediate information on product availability, reliable shipment dates, and shipping options with bi-directional data flows between online marketplaces and back-end ERP systems.

Customer Retention Rates: eCommerce companies grapple with customer retention challenges, navigating issues like complaint resolution and streamlining return/exchange procedures. Balancing these aspects is pivotal for sustained success, demanding strategic solutions to enhance customer satisfaction and loyalty in a competitive marketplace.

How Acumatica Can Help

• Impress site visitors with their buying history, preferences, and complaint resolution metrics via Acumatica’s embedded CRM modules for sales automation and case management.
• Provide simplified return and exchange procedures with Acumatica’s RMA capabilities.

Inventory Accuracy (Fulfillment): eCommerce companies often grapple with inventory accuracy challenges, leading to fulfillment issues. Inaccurate stock levels, order discrepancies, and manual errors hinder efficiency, impacting customer satisfaction and overall operational success. Implementing robust inventory management systems is crucial to address these pain points.

How Acumatica Can Help

• Track goods from order to receipt and put away across multiple warehouses and facilities with real-time inventory management.
• Allocations and stock reserves keep inventory available for firm orders, and automated replenishment ensures low inventory SKUs are re-ordered promptly and efficiently.

Product/Order Profitability: eCommerce companies grapple with challenges like fluctuating marketplace fees, intricate product/order profitability analyses, and the complexities of inventory item costing. Navigating these intricacies demands strategic finesse to enhance overall business profitability and sustainability.

How Acumatica Can Help

• Capture full landed costs and marketplace selling fees are captured in Acumatica, along with multiple options for inventory item costing. Use dashboards and alert triggers to monitor profits and diverging costs.

Leverage Advanced Analytics for Insight: In today’s dynamic business landscape, leveraging advanced analytics offers valuable insights. However, organizations often grapple with challenges like data silos, lack of skilled talent, and integrating diverse data sources. Overcoming these pain points is crucial to unlocking the full potential of advanced analytics and driving informed decision-making in the competitive market.

How Acumatica Can Help

• Product performance reports give you visibility into KPIs and allow for easy drilldown
• Integration to MS Power BI gives you data visualizations that help you quickly spot trends

Improve Demand Planning and Delivery: Effective demand planning and delivery are critical for business success. Pain points often arise from inaccurate forecasting, supply chain disruptions, and communication gaps. Companies grapple with inventory imbalances, delayed shipments, and customer dissatisfaction. Employing advanced analytics, fostering collaboration, and investing in robust technology can mitigate these challenges, optimizing operations and enhancing customer satisfaction

How Acumatica Can Help 

• Forecast future demand and optimize production schedules to improve customer satisfaction and reduce costs
• Manage standard and custom product bills of material, routings, engineering changes, and configurations

Drive Innovation To Stay Ahead of the Competition: In business, failing to drive innovation can lead to stagnation and increased vulnerability to competitors. Innovation often thrives on streamlined workflows, collaboration, and adaptability. Recognizing processes susceptible to bottlenecks or inefficiencies is vital. Navigating these pain points is crucial for driving innovation, ensuring long-term relevance, and maintaining a competitive edge.

How Acumatica Can Help

• Identify business processes that are key to driving innovation, then use dashboards to monitor their health and process automation to ensure consistency
• Prepare for the “Factory of the Future” (w/ IoT) by using your ERP to make the most of data collected through IoT (e.g., Acumatica’s open architecture allows for easy integration to custom apps on your shop floor)

Manual Inventory Controls: Construction professionals face challenges with manual inventory controls, leading to inefficiencies in managing materials from warehouse to job site. Issues include inaccuracies, delays, and increased operational costs.

How Acumatica Can Help

• Manage materials from warehouse to job site with real-time inventory visibility from anywhere. Leverage construction analytics to view procurement, subcontractor material usage, and supplier performance to gain control over overhead costs and measure profits. Built-in drop shipping delivers supplies and equipment directly from the supplier or equipment yard to the job site.

Poor Customer Satisfaction: Poor communication and organization can lead to frustrated clients. Construction leaders grapple with project delays, misunderstandings, and strained relationships, jeopardizing overall customer satisfaction and project success.

How Acumatica Can Help

• Improve customer communication with a powerful CRM tool.
• Automate customer notifications with updates to timelines and project changes.
• Use live dashboards, reports, and notifications to identify and resolve customer issues quickly.
• Empower customers with self-service portals for reporting and monitoring requests.

Employee Turnover and Excessive Training Costs: High turnover in construction leads to disrupted projects, loss of skilled workers, and increased training expenses. The constant need for hiring and training creates challenges for operational efficiency and project timelines.

How Acumatica Can Help

• Stay on top of projects with role-based dashboards, flexible inquiries, tailored reports, and push notifications to ensure projects stay within agreed timeframes and budgets.

Disconnected Systems: Construction leaders struggle with inefficiencies arising from disconnected systems. Coordination gaps between operations, project management, and field teams hinder seamless workflows, impacting productivity and project timelines.

How Acumatica Can Help

• Empower teams with connected estimating applications and native property management, service management, equipment management, and route optimization applications to streamline and automate business processes in a centralized business application.

Navigating Cash Flow Challenges: Profit/Loss: Cash flow fluctuations and the challenge of determining profit or loss are common issues faced by businesses, often posing significant hurdles to financial stability and strategic planning.

How Acumatica Can Help with Comprehensive Financial Management

• Control costs with robust financial management, budgeting, and full transparency into spending and cash flow.
• Get one source of financial truth and actionable metrics. Access real-time cash flow anywhere with mobile capabilities and drill down to analyze sources.
• Access historical data to spot trends and plan accordingly.

Navigating the Complexities of Disparate Systems and Tackling Data Inaccuracy: Handling varied systems is challenging due to data inaccuracies. Addressing these challenges is crucial for accurate data management.

How Acumatica Can Help 

• Ensure all users have access to accurate financial data in real-time.
• Eliminate errors and streamline processes with automated, integrated workflows that eliminate manual tasks and workarounds.
• Deploy emerging technologies, like AI and ML, to gain efficiency and alerts to keep priorities in front of users.

Manual Financial Planning and Business Forecasting pose significant challenges: Inefficient processes lead to errors, consuming valuable time. The lack of real-time updates hampers decision-making, while spreadsheet complexities hinder collaboration.

How Acumatica Can Help

• Get all financial data at your fingertips with real-time reporting.
• Identify financial trends and drill down to analyze sources. Personalize dashboards and KPIs for current data.
• Use on-the-go mobility to monitor finances anywhere, anytime and integrated.
• Power BI for in-depth financial analysis.

Unclear Investment Strategy Challenges: Unclear investment strategy poses significant challenges, hindering effective decision-making and jeopardizing financial stability. It leads to ambiguity in resource allocation, risk management, and growth planning.

How Acumatica Can Help

• Analyze short and long-term investment performance.
• Gather financial and asset-related KPIs across the business.
• Create custom analytical reports without coding. Collaborate with colleagues and partners on one interface via embedded MS Teams.
• Personalize dashboards for immediate analysis.

Risk Management Challenges: Businesses tackle uncertainties that can disrupt operations, impact finances, and harm reputation. Identifying, assessing, and mitigating these complex risks is crucial. Inadequate risk management can lead to financial losses, regulatory issues, and compromised resilience. Proactive strategies are essential for businesses to thrive in an ever-evolving risk landscape

How Acumatica Can Help

• Secure financial data with a centralized database, role-based access, and advanced authentication.
• Prevent fraud with detailed audit trails. Get 360-degree views of data to ensure transparency and expose issues.
• Use General Ledger anomaly detection to automatically identify financial inconsistencies and issues before they manifest into problems.

Cybersecurity and IT Governance: Businesses grapple with cybersecurity and IT governance challenges. From data breaches to compliance complexities, organizations navigate a complex terrain, balancing innovation with the imperative to safeguard sensitive information and ensure regulatory adherence.

How Acumatica Can Help 

• Secure data on one centralized database.
• Provide role-based access to each user and implement multilevel security on a cloud-based system that secures each tenant’s data.
• Maintain an audit history of all transactions and monitor data governance with real-time reporting.

ROI on Tech Projects: The challenges of ROI on tech projects for a business include accurately measuring the return on investment, predicting future benefits, managing project costs, and ensuring that the technology solution aligns with business goals.

How Acumatica Can Help 

• Create custom reports that track all expenses and labor costs for each IT project.
• Get personalized reports and dashboards on real-time KPIs, costs, and project status.
• Analyze historical data and business intelligence to forecast performance, costs, and trends.

Talent Acquisition and Retention: Talent acquisition and retention pose significant challenges for businesses. From fierce competition for skilled professionals to evolving employee expectations, organizations grapple with attracting, securing, and retaining top talent, impacting productivity, growth, and overall success.

How Acumatica Can Help 

• Attract talent with centralized business process management software that is easy to configure, maintain, and extend.
• Provide low-code and no-code tools to add capabilities with minimal coding.
• Enable IT staff to extend the open architecture without worrying about disrupting applications.

Improve Customer Service: Improving customer service faces challenges like communication gaps, high customer expectations, and technology integration. Businesses grapple with ensuring consistent quality, personalized interactions, and adapting to evolving customer preferences, all while maintaining operational efficiency.

How Acumatica Can Help 

• Empower support staff with integrated CRM and instant access to all customer data.
• Use self-service portals to enable customers to find answers and report issues.
• Get automated customer notifications

Staff Shortages: Manufacturing leaders face staff shortages, hindering production efficiency. Recruiting skilled personnel is a struggle, leading to operational bottlenecks and compromised quality.

How Acumatica Can Help 

• Manufacturing Data Collection, backflushing, and manufacturing automation streamline the entire production process enabling manufacturers to increase throughput without increasing labor.

Product Design and Revisions: Manufacturing leaders often struggle with the complexities of product designs and revisions, facing challenges like prolonged timelines, cost overruns, and coordination hurdles across teams.

How Acumatica Can Help 

• Native engineering change control with connected CAD and PLM applications streamline the engineering to production handoff with fewer issues and automated data synchronization across systems without manual data entry.
• Collaboration tools, approvals workflows, and embedded document management centralize information for employees and suppliers.

Excessive Costs: Struggling with the challenges of excessive costs, ranging from inefficient processes to rising material expenses, hindering operational efficiency and profitability?

How Acumatica Can Help 

• Detailed manufacturing job costing, actionable reports, role-based dashboards, and flexible inquiries aid COOs in cost management. Further, APS and MRP harmonize material and resource demands , optimizing schedules to reduce machine setups and downtime.

Quality Issues: Quality management in manufacturing poses challenges such as maintaining consistent product standards, meeting regulatory requirements, addressing supply chain disruptions, ensuring workforce competence, and adapting to evolving technologies while managing costs.

How Acumatica Can Help 

• Connected quality management with non-conformance and corrective actions provide a framework to identify and improve product quality issues. Native engineering change control with CAD and PLM apps streamlines product development and revisions for improved quality.

Demand Fluctuations: Manufacturing leaders grapple with demand fluctuations, a perpetual challenge causing production inefficiencies, inventory imbalances, and strained resources.

How Acumatica Can Help 

• Sometimes, there is too much demand and not enough capacity; other times, there is plenty of capacity with little demand. Armed with native manufacturing estimates, embedded CRM, blanket sales orders, demand forecasts, MRP, and APS, COOs have tools to proactively manage production schedules, supply chain activities, and resource plans based on accurate demand projections.